Executive Assistant

We help you hire high-performing Executive Assistant professionals aligned with your values, expert in your tools and built for long-term growth.

What our outsourced Executive Assistant offers

SKILLS AND QUALIFICATIONS:

  • Ability to juggle calendars, deadlines and task lists in a fast-paced retail environment with shifting priorities.
  • Professional handling of internal communications, vendor correspondence and executive-level emails or presentations.
  • Skilled in Microsoft 365, Google Workspace and collaboration tools like Slack or Zoom; familiarity with eCommerce platforms (e.g., Shopify, Magento) and CRM systems.
  • Bachelor’s Degree in Retail Management; plus experience supporting senior leadership in eCommerce.
  • Knowledge of product lifecycle, seasonal promotions, supply chain coordination and digital sales processes.
Smart Asian entrepreneur scanning QR code to check product stock at home

Executive Assistant's Core Competencies

Ability to interpret data and analytics to optimise product performance, marketing strategies and customer journeys.
Understanding online shopper behavior and optimising the user experience for increased engagement and conversion.
Comfort with eCommerce tools, digital marketing platforms, basic HTML/CSS and integrations like CRMs and ERPs.
Navigating platform updates, algorithm changes and operational challenges in a rapidly evolving digital landscape.
Ensuring accuracy in product data, pricing, visuals and UX across platforms.
Successful Asian executive businesswoman in smart casual wear smiling in a modern office

Executive Assistant's Proven Capabilities

Creating and managing product listings with optimised titles, descriptions, keywords,and images across platforms (e.g., Shopify, Amazon, Magento).
Monitoring stock levels, coordinating with supply chain teams and ensuring smooth order processing and delivery.
Implementing and managing email campaigns, SEO strategies, PPC ads (Google, Meta) and affiliate marketing programs.
Using analytics tools (e.g., Google Analytics, Shopify Reports, Excel) to track KPIs, conversions, traffic sources and customer behaviour.
Day-to-day management of eCommerce websites and marketplaces (Shopify, WooCommerce, BigCommerce, etc.), including CMS updates and merchandising.
Female entrepreneur working confidently at her office desk

Why Choose Twoconnect for Executive Assistant Outsourcing Services?

Local-Time Collaboration

Your offshore team works in sync with your business hours.

Retention-Focused Onboarding

We help new hires settle in quickly and stay committed long-term.

Strict Quality Checks

Every candidate goes through multiple layers of vetting.

Compliance-First Approach

We follow the highest standards of data security and confidentiality.

What you can expect

Each stage is designed to drive results, build alignment and scale sustainably.

Average Annual Savings

$45,943
/ Employee

Consulting & Talent Alignment

Strategic HR consultancy and premium talent sourcing tailored to your requirements

Onboarding & Integration

Seamless induction, compliance management and cultural fit

Operational
Support

Comprehensive HR, IT and administrative support

Performance Management

Ongoing management of staff with quality evaluations and hassle-free payroll services.
End-to-end
offshoring

Hear it from our happy customers

We tried other avenues of offshore employment, directly engaging with individuals. The issues we had was accountability. Working with Twoconnect has taken that issue out of the way. The passion and expertise of the Twoconnect management team have been absolutely vital in the success of growing and maintaining our offshore team.

Jerry Kennard

CEO, Evoke Projects

Read case study

Twoconnect resolved our resourcing challenges by managing the whole process of going offshore to recruit. We had access to a bigger pool of skilled resources, and it removed the HR/Administrative burden of running an offshore team. If you’re looking to tap into a bigger pool of skilled resources, I highly recommend Twoconnect.

Darryl Wynder

Director, Smart Central

Read case study

I previously owned a recruitment company – I understand the time invested in recruitment. Twoconnect takes away all the heavy lifting. A process that would normally take me 30 hours is taking me 2 hours to find the right person. And the quality of staff that we are getting is higher than what we can get in the Australian market. It’s been an incredible team to build and it’s been very helpful with our cultures being aligned. Anyone thinking of starting their journey with outsourcing, Twoconnect is the company to go with.

Alisha King

COO, PingCo

Read case study

It’s been a tight labour market coming out of Covid, as we struggled to retain our admin staff. Twoconnect found someone for the admin role – we were surprised at how good she’s been and it’s worked out really well. I couldn’t recommend Twoconnect enough. With no experience (in outsourcing), they made it seamless.

Brent Vaughan

Director, Multihull Central

Read case study

Our doctors were actually spending too much time doing medical administrative work rather than treating patients. Twoconnect was able to provide us with an employee that not only takes care of our administrative role but also has a medical background. She was able to seamlessly integrate into our practice.

Dr. Carina Mehta

Chiropractor, The Back Dr

Read case study

Easily the best decision we’ve ever made for our business. Part of the reason our business has grown is thanks to Twoconnect. They really did a phenomenal job of placing the right person to understand our business.

Michael Vlassis

Co-founder, Woolcott St.

Read case study

I have been super impressed by how easy and quick working with Twoconnect has been in terms of the recruitment process. I’ll definitely recommend TC to companies who are looking to offshore in the Philippines. They have a real handle on the local knowledge, being able to have a very responsive team that deeply understands your needs and solve the problem of increasing our team capacity.

Dr. Angela Lim

Co-Founder & CEO, Clearhead

Read case study

Twoconnect shows how committed they are to giving their best to their clients. They followed up on the progress of our newly hired candidates– that is commitment. It’s also how they treat their staff; it’s pretty amazing. That means their output will be very positive and 100%, which is good for the client.

Praveen Herath

Financial Accountant, DOMA Hotels

Read case study

Twoconnect is surprisingly superior to what we’ve experienced in the past.

Initially, we thought they were just going to employ people and leave us to do the work. The encouraging thing is that they take a much more in-depth view of our business and provide additional services, including staff training. We’ve found that to be a big plus. They are taking a far greater interest in the employees – not only their education but also their future training – which is, again, very important to us as we want people to grow with the business.

We definitely recommend Twoconnect as a reliable, quality company. There are a lot of businesses that could take advantage of their expertise in their field.

Doug Ford

Managing Director, PetCover

Read case study

Our business has grown as a benefit of working with Twoconnect...

There was a well-structured implementation with a great understanding for what we need with the skill set that fits the role.

Twoconnect provides regular account management and contact that supports business growth.

David Whittaker

Managing Director, Manly Spirits Co.

Read case study

We tried other avenues of offshore employment, directly engaging with individuals. The issues we had was accountability. Working with Twoconnect has taken that issue out of the way. The passion and expertise of the Twoconnect management team have been absolutely vital in the success of growing and maintaining our offshore team.

Jerry Kennard

CEO, Evoke Projects

Read case study

Twoconnect resolved our resourcing challenges by managing the whole process of going offshore to recruit. We had access to a bigger pool of skilled resources, and it removed the HR/Administrative burden of running an offshore team. If you’re looking to tap into a bigger pool of skilled resources, I highly recommend Twoconnect.

Darryl Wynder

Director, Smart Central

Read case study

I previously owned a recruitment company – I understand the time invested in recruitment. Twoconnect takes away all the heavy lifting. A process that would normally take me 30 hours is taking me 2 hours to find the right person. And the quality of staff that we are getting is higher than what we can get in the Australian market. It’s been an incredible team to build and it’s been very helpful with our cultures being aligned. Anyone thinking of starting their journey with outsourcing, Twoconnect is the company to go with.

Alisha King

COO, PingCo

Read case study

It’s been a tight labour market coming out of Covid, as we struggled to retain our admin staff. Twoconnect found someone for the admin role – we were surprised at how good she’s been and it’s worked out really well. I couldn’t recommend Twoconnect enough. With no experience (in outsourcing), they made it seamless.

Brent Vaughan

Director, Multihull Central

Read case study

Our doctors were actually spending too much time doing medical administrative work rather than treating patients. Twoconnect was able to provide us with an employee that not only takes care of our administrative role but also has a medical background. She was able to seamlessly integrate into our practice.

Dr. Carina Mehta

Chiropractor, The Back Dr

Read case study

Easily the best decision we’ve ever made for our business. Part of the reason our business has grown is thanks to Twoconnect. They really did a phenomenal job of placing the right person to understand our business.

Michael Vlassis

Co-founder, Woolcott St.

Read case study

I have been super impressed by how easy and quick working with Twoconnect has been in terms of the recruitment process. I’ll definitely recommend TC to companies who are looking to offshore in the Philippines. They have a real handle on the local knowledge, being able to have a very responsive team that deeply understands your needs and solve the problem of increasing our team capacity.

Dr. Angela Lim

Co-Founder & CEO, Clearhead

Read case study

Twoconnect shows how committed they are to giving their best to their clients. They followed up on the progress of our newly hired candidates– that is commitment. It’s also how they treat their staff; it’s pretty amazing. That means their output will be very positive and 100%, which is good for the client.

Praveen Herath

Financial Accountant, DOMA Hotels

Read case study

Twoconnect is surprisingly superior to what we’ve experienced in the past.

Initially, we thought they were just going to employ people and leave us to do the work. The encouraging thing is that they take a much more in-depth view of our business and provide additional services, including staff training. We’ve found that to be a big plus. They are taking a far greater interest in the employees – not only their education but also their future training – which is, again, very important to us as we want people to grow with the business.

We definitely recommend Twoconnect as a reliable, quality company. There are a lot of businesses that could take advantage of their expertise in their field.

Doug Ford

Managing Director, PetCover

Read case study

Our business has grown as a benefit of working with Twoconnect...

There was a well-structured implementation with a great understanding for what we need with the skill set that fits the role.

Twoconnect provides regular account management and contact that supports business growth.

David Whittaker

Managing Director, Manly Spirits Co.

Read case study

Our End-to-end managed offshore solutions

We cover the full journey so your offshore team doesn’t just start well, they grow well. Our 360° approach spans consulting, recruitment, onboarding, management, and long-term support.

HR Consulting

Empowering businesses with the tools, processes and insights required to establish robust and scalable offshore operations in the Philippines
Twoconnect offshore team member working at their desk in the Philippines

Tailored Solutions

Our consulting services are bespoke, ensuring that each client receives recommendations and strategies suited to their unique business needs and goals.

Expert Insights

With a team of seasoned industry professionals, we bring hands-on experience and proven strategies. Our clients benefit from expert advice drawn from a wide range of client success stories, making us a trusted outsourcing company in Australia.

Future-Proofing Businesses

We help businesses anticipate future challenges, ensuring their offshore staffing strategies are sustainable and scalable for long-term success.

Talent sourcing

Connecting businesses with premium offshore talent through our extensive network in the Philippines. Our offshore staffing solutions ensure the right cultural and technical fit.
Offshore professional at Twoconnect's Philippines office

Specialised Recruitment

Leveraging an expansive network and deep industry knowledge, we source top-tier talent that aligns with specific technical and cultural requirements, ensuring a seamless fit for both clients and candidates.

Efficient and Thorough Process

Through a combination of interviews, skill assessments and reference checks, we consistently deliver high quality offshore staffing matches, streamlining the hiring timeline.

Diverse Talent Pool

We access a broad talent pool in the Philippines, giving you a range of perspectives and skills to enhance your business. Our role as a trusted outsourcing company allows you to benefit from our extensive network.

Onboarding & IT Setup

Facilitating seamless integration of your offshore staff in the Philippines through structured onboarding and IT support, adhering to data security standards.
Twoconnect offshore professional working at a desk in the Philippines

Structured Integration

Our onboarding process is meticulously planned so that new hires are seamlessly integrated. This approach reduces downtime, expedites productivity and ensures a smooth transition.

Comprehensive Training

We equip our new recruits with both foundational and advanced training, ensuring offshore staff are proficient with the latest technologies and practices.

Cultural Immersion

Through workshops and team-building exercises, new hires are familiarised with your company’s values, mission and ethos, promoting a cohesive working environment.

IT Set-up and Support

We set up and implement the IT infrastructure for your offshore staff, ensuring compliance with data security protocols and operational continuity with zero downtime.

Performance Management

Elevating your offshore staff's performance through regular evaluations and providing hassle-free payroll services.
Offshore professional at Twoconnect's Philippines office

Data-Driven Assessments

Our performance management system uses advanced analytics for objective evaluations, helping you make informed decisions about your offshore staff.

Continuous Feedback Loop

Through regular check-ins and reviews, we promote a culture of growth to address areas of improvement and recognise achievements.

Personalised Development Plans

We design development plans that align with your business goals and offshore staff’s aspirations, maintaining motivation and enhancing productivity.

HR Consulting
Talent sourcing
Onboarding & IT Setup
Performance Management

Frequently asked questions

Professional portrait of a Twoconnect offshore team member at the Philippines office

What tasks can an Executive Assistant support?

Executive Assistants can support calendar management, inbox management, travel coordination, reporting, scheduling and day-to-day operational support. Twoconnect aligns the brief, systems, reporting line and success measures before shortlisting so the role is set up to perform from day one.

Can they support multiple stakeholders?

Yes. Where the role requires it, candidates are screened for professional written and verbal communication and can work within your approved tools, escalation pathways and reporting cadence.

Will they integrate into existing workflows?

Yes. The role is designed to work inside your existing systems, workflows and approval structure. Twoconnect supports onboarding and performance management, while your internal process owner provides day-to-day direction.

Can they manage confidential information?

Yes. Confidentiality is built into screening, onboarding and employment obligations. We recommend role-based access, clear approval rules and documented handling procedures for sensitive information.

Do they work AU business hours?

Yes. Roles can be aligned to Australian business hours, subject to role requirements and candidate availability, to support real-time communication and faster turnaround.

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