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Build Your Offshore Insurance Team
Hire skilled claims processors, compliance officers and insurance specialists through insurance operations outsourcing services with Twoconnect.
Insurance Roles
Twoconnect sources and integrates skilled insurance professionals who become an extension of your team, supporting critical functions across claims management, underwriting, compliance and risk operations. Some of the specialised roles we support include:
Claims Specialist
Senior Claims Consultant
Claims Investigator
Underwriting Analyst
Insurance Risk Analyst
Insurance Compliance Specialist
Fraud Investigator
Reinsurance Analyst
Actuarial Analyst
Policy Administration Specialist
Claims Quality Assurance Analyst
Insurance Data Analyst
Candidate Quality & Support
Pre-vetting process
Communication checks
Probation & performance support
Tools & Tech
Trusted by a global industry leader
Twoconnect is surprisingly superior to what we’ve experienced in the past.
Initially, we thought they were just going to employ people and leave us to do the work. The encouraging thing is that they take a much more in-depth view of our business and provide additional services, including staff training. We’ve found that to be a big plus. They are taking a far greater interest in the employees – not only their education but also their future training – which is, again, very important to us as we want people to grow with the business.
We definitely recommend Twoconnect.
Our Hiring Process
We keep things simple, fast and focused on quality.
It has been a great experience. The team is collaborative, the leadership is approachable, and there is always room to grow. I have felt supported in my role and appreciated as part of the team. The hiring process was also seamless, and I quickly knew where I stood throughout the process. This is one of the best places I have ever worked, with an incredible team, approachable management, a strong emphasis on work-life balance, and a company culture that genuinely values its employees.
Supportive management team in a way that as an employee, I only have to think about my role and the service I’m performing for the client because the employee welfare side of things are being taken care of accordingly.
The company offers a work from home set up and the Leaders and Management is very supportive with a positive vibe. They always care for their employee’s welfare and career growth. Recognizing your talents and contribution to the company.
Explore our resources
01 Sep 2026
Frequently asked questions
What insurance roles can Twoconnect help us hire?
Twoconnect can support roles such as claims processing specialists, policy administrator officers, claims QA/audit analysts, accountants, marketing executives, underwriting assistants, data & reporting analysts, broker support officers, pricing support analysts and customer support representatives (insurance).
Is your staff trained on Australian regulations like APRA, ASIC, and the General Insurance Code of Practice?
Yes. Our insurance professionals undergo a complete formal training on APRA and ASIC regulations and the General Insurance Code of Practice to ensure compliance across all activities.
What software can offshore insurance staff work with?
Depending on the role, candidates may have experience with tools such as Guidewire, Duck Creek Technologies, APPLIED Epic, Vertafore and Xactware.
How do offshore teams support Australian insurance companies?
Our teams provide support by handling claims processing, policy administration, underwriting support, customer service and data management to improve efficiency, turnaround times, and operational scalability.
What level of experience do offshore insurance professionals have?
Our offshore insurance professionals typically have industry-specific training and experience in claims, underwriting, policy administration, and customer service, often supported by established insurance processes and familiarity with major insurance platforms used by Australian companies.
How do offshore teams integrate with in-house insurance systems?
Offshore insurance teams integrate with in-house systems by working within secure cloud-based platforms, following defined workflow, and using role-based access to ensure seamless coordination with Australian onshore teams in real time.
How is confidentiality and client information protected?
Twoconnect ensures secure systems, encryption, strict access controls, confidentiality agreements, and compliance with Australian privacy and regulatory requirements.
What makes insurance roles successful offshore?
Our teams are supported by strong process standardisation, skilled domain knowledge, secure systems, and close alignment with Australian compliance requirements and onshore team collaboration.
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