Build Your Offshore Insurance Team

Twoconnect can support roles such as claims processing specialists, policy administration officers, claims QA or audit analysts, accountants, marketing executives, underwriting assistants, data and reporting analysts, broker support officers, pricing support analysts and customer support representatives.

We can source insurance professionals with exposure to Australian insurance processes, claims administration and regulatory environments. Client-specific APRA, ASIC, AFSL and Code of Practice requirements should be covered through your approved onboarding, supervision and compliance framework.

Depending on the role, candidates may have experience with tools such as Guidewire, Duck Creek, Applied Epic, Vertafore, Xactware, CRM platforms and claims management systems.

Offshore teams can support claims processing, policy administration, underwriting administration, broker support, customer service, QA checks, reporting and data management to improve turnaround times and operational capacity.

Experience varies by role and seniority. We can target candidates with claims, underwriting support, policy administration, customer service, data reporting or insurance operations experience aligned to your workflow.

Offshore insurance teams work inside your approved systems, workflow rules and access controls. Strong integration depends on role-based permissions, clear escalation pathways, documented SLAs and regular communication with your onshore team.

Twoconnect supports confidentiality obligations, secure access controls, role-based permissions and documented handling rules for policyholder, claims and broker information.

Insurance roles work best offshore when process rules, claim or policy handling authority, escalation pathways, QA checks, compliance oversight and customer communication standards are clearly defined.