The Back Dr

With nearly 30 years of experience, The Back Dr, a family-owned chiropractic practice, offers modern chiropractic care and holistic healing. They aimed to optimise their operations and engaged Twoconnect for help. The doctors were overwhelmed with administrative work, hindering their patient care. They also struggled to follow up on potential client leads.

Solution:

Twoconnect outsourced and managed two key positions in the Philippines.

  • Patient Administrative Officer: This role focused on medical administrative tasks, requiring attention to detail and data accuracy. A medical background was preferred but not mandatory.

  • Customer Concierge: This team member engaged leads, confirmed appointments, and used CRM software for outbound calls.

Outcomes:

The Patient Administrative Officer provided medical support, seamlessly integrated into the practice, and handled administrative tasks, allowing doctors to focus on patient care.

The Customer Concierge effectively managed leads, ensuring that appointments were confirmed, reducing no-shows, and expanding the client base.

  • 30% increase in patient consultations.
  • Improved accuracy in patient data.
  • Higher patient satisfaction rating.

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“Our doctors were actually spending too much time doing medical administrative work rather than treating patients. Twoconnect was able to provide us with an employee that not only took care of our administrative role but also had a medical background. She was able to seamlessly integrate into our practice.”

Dr. Carina Mehta
Chiropractor
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