Trust Center

Building Your Global Workforce with Confidence

Trust is the foundation of every successful global workforce. At Twoconnect, we are committed to protecting the information our clients entrust to us while maintaining high standards of security, privacy and governance.

As an Australian-owned managed offshoring partner, we combine specialised talent with secure operations and structured governance to help businesses build global workforces with confidence.

Our Commitment

Twoconnect is committed to safeguarding the confidentiality, integrity and availability of information across our business. Our governance framework is designed to support secure service delivery, responsible data handling and regulatory compliance while continually improving our processes and controls.

Security and privacy are embedded into the way we operate from recruitment and onboarding to technology, client delivery and ongoing workforce management.

Information Security

Twoconnect maintains an Information Security Management System (ISMS) certified to ISO/IEC 27001:2022, demonstrating our commitment to internationally recognised information security practices.

Our security framework includes:

Role-based access controls

Multi-factor authentication (MFA)

Endpoint protection and device management

Data encryption

Security monitoring and incident response

Vulnerability and patch management

Business continuity and disaster recovery planning

Security awareness and employee training

Regular risk assessments and continuous improvement

These controls help protect client information while supporting secure and reliable service delivery.

Privacy & Data Protection

Twoconnect respects your privacy and is committed to protecting personal information.

We manage personal information in accordance with applicable privacy legislation, including:

Australian Privacy Act 1988

Philippines Data Privacy Act of 2012

Client contractual privacy obligations

We collect and process personal information only where necessary to provide our services, respond to enquiries, support recruitment activities or meet legal and contractual obligations.

Twoconnect does not sell personal information.

Learn more in our Privacy Policy.

Compliance & Governance

We maintain policies and governance practices that support regulatory compliance, operational resilience and responsible business conduct.

Our governance framework includes:

Information Security

Privacy and Data Protection

Risk Management

Business Continuity

Incident Management

Access Management

Acceptable Use

Supplier Management

Confidentiality

These frameworks are reviewed regularly to support continuous improvement and evolving regulatory requirements.

Business Continuity

Business continuity is an important part of our service delivery.

Twoconnect maintains business continuity and disaster recovery plans to help minimise operational disruption and support the continuity of services for our clients.

We regularly review our preparedness to strengthen operational resilience.

Responsible Business

We believe building a global workforce also means operating responsibly.

Twoconnect is committed to:

Ethical employment practices

Fair and lawful recruitment

Human rights

Responsible business conduct

Continuous improvement

Respect for client confidentiality

Our commitment extends to our employees, clients, suppliers and business partners.

Read our Modern Slavery Statement to learn more.

Website Privacy

When you visit our website, we may collect limited information to improve your browsing experience and better understand how visitors interact with our content.

For more information, please refer to our: