The search for highly skilled talent has never been more crucial in today’s business environment. Companies worldwide are struggling to recruit and retain exceptional professionals whose skills can move the needle towards continuous business growth.

When it comes to talent acquisition, outsourcing has become a reliable strategy that yields high-value results. The benefits are significant: expansive range of high-quality talent, cost efficiency, optimised operations, improved productivity, and faster scaling. 

Offshore staffing services in the Philippines have developed a respectable reputation for providing world-class talent to the global business community. Filipino workers are well-known for their high English proficiency, resilience in facing challenges, diverse skill sets, strong work ethics, cultural adaptability, and high-performing teamwork. These qualities have made the Philippines the top choice for outsourcing services that have helped many international companies to expand their business.

Here are key roles you can outsource to the Philippines. These range from non-core, back-office functions to highly technical specialists — all bringing their A-game to support your business.

According to the IT-BPM Association of the Philippines (IBPAP) report “The Philippine IT-BPM Industry Roadmap 2028 Executive Summary”, the country is the top outsourcing destination for customer support services. It is the most in-demand outsourced business process with 39.2% of 143 companies preferring the Philippines for this purpose. 

They are your frontline support for handling customer enquiries and concerns. Customer service representatives should be trained to fully understand your products and services so they can give the right information to the customer. They require excellent interpersonal, problem-solving, multi-tasking, and communication skills.

They troubleshoot your customers’ technical issues, including running diagnostics and providing solutions. They must have a strong technical background, the ability to effectively translate technical jargon into layman’s terms for the customer, and the tenacity to solve complex problems.

The Philippines has an IT workforce of over 190,000 with highly skilled talent adept in various specialisations, including software development, data management, IT support, and coding languages, among many others. Forecasts indicate that Philippine IT outsourcing will continue to grow at 9.7% annually from 2024-2029 which solidifies the country’s reputation as one of the top locations for IT outsourcing.  

Developers work with coders to create and update software for various applications. A Computer Science degree holder with a background in mobile app, game development, Artificial Intelligence (AI) programming, and fintech is preferred, given current and future trends. They are well-versed in coding languages and project management frameworks. Soft skills such as analytical thinking, communication, and collaboration are also essential.

An IT support professional keeps computer systems working properly to minimise disruptive downtime periods. They have software and hardware expertise, plus strong communication skills to clearly explain technical issues. Time management, problem-solving, multitasking, and observational skills are also needed to address concerns quickly and to spot potential issues.

Quality Assurance testers thoroughly inspect IT systems for quality control and compliance to industry regulations. Strong attention to detail, effective communication skills, and computer literacy are necessary skills for this role.

From US$2.35 billion in 2022, this sector is estimated to be worth US$15.23 billion by 2030 and growing annually at an average rate of 26.53%. According to Upwork, there are one million Filipino virtual assistants (VAs) out of 8 million VAs working on their platform.

As remote staff, VAs support managers by taking on daily administrative tasks like scheduling appointments, organising files, checking emails, and handling correspondences. They must be adept at using VoIP and automation platforms to streamline time-consuming and tedious tasks. VAs need to have efficient time management, communication, multitasking, and efficient organisational skills.

They play an integral role in project management, providing clerical support and coordinating communications and meetings with various project stakeholders. They must deliver their services in a timely manner, handle an array of responsibilities, be efficiently organised, and proficient with office software.

The global demand for digital marketing and content marketing services remains high. With a 13.7% CAGR and valued at US$ 352950 million in 2023, this sector is expected to reach around US$ 877660 million by 2032. In a separate report, 30% of companies in 2023 outsourced design and marketing services to the Philippines.

Digital marketers are well-versed on the latest digital marketing trends. They help strategize on how to use marketing data to boost your brand’s digital presence. They must have sharp analytical skills, marketing expertise, and digital know-how.

Wordsmiths of the digital world, these writers provide the text for a wide range of online content to engage your target audience. They must skilfully use keywords for Search Engine Optimisation (SEO) purposes and conduct extensive research on various topics assigned to them. They must have creative writing skills, apply correct grammar, and understand market trends.

They manage your business’ social media accounts on various platforms. They run social media campaigns to boost engagement and analyse trends that can impact your social media presence.

According to the 2024 Finance & Accounting Talent Market Outlook, 83% of business leaders worldwide have noted a significant decrease in accounting talent. The silver lining here is that it presents immense opportunities for outsourcing finance and accounting roles, including a growing number of fintech-related functions, with estimated value projections at US$68.8 billion by 2030.

An accountant prepares financial statements, analyses accounts, and ensures compliance with accounting regulatory requirements. Accountants in the Philippines are required to take and pass the local CPA board exams in order to practise their profession. To be a fully efficient remote team, accountants must be proficient with the latest cloud-based software for auditing, tax lodging, and other accounting functions.

They review financial information and provide recommendations to guide you in making data-driven decisions that will drive your business forward. A financial analyst should have strong analytical skills, in-depth understanding of financial performance factors, and effective communication skills to explain these insights.

A bookkeeper maintains, updates, and ensures accuracy of financial records. They should be detail-oriented, well-organised, mindful of deadlines, and focused on customer service.

HR outsourcing will remain vital in the coming years, with an estimated CAGR of 19.44% (2021-2028). By 2028, this sector is projected to generate US$35.11 billion worldwide. For SMEs struggling with HR responsibilities, outsourcing HR functions to remote staff in the Philippines can address this issue effectively.

This role covers a wide range of HR functions including payroll, training and development, knowledge of labour laws and company regulations, among others. The remote HR specialist must be familiar with using various HR software and cloud-based platforms. They must be skilled in HR management, data gathering, record keeping, and communicating clearly with people from all walks of life.

Recruiters find qualified candidates for open positions in the company. They facilitate the application process from interview to hiring. They must be patient and perceptive in recruiting and short-listing candidates – even when using automated platforms. They should be supportive to both job seekers and employers and have solid interviewing skills.

A recent UK report indicated a 57% decline in creative further education which could lead to a talent shortage crisis in the creative services sector. To fill the gap, the Philippines is well-equipped with a powerhouse pipeline of talent from different creative disciplines.

They create eye-catching images for a wide range of promotional materials, whether for print, video, or digital. They have a keen grasp of design principles and can expertly use graphic design software to produce creative concepts aligned to brand guidelines and consumer’s interests.

They are skilled in getting the best footage from raw video material and use sophisticated editing tools to enhance it. Given the collaborative nature of their work, they must be skilful in communicating their ideas and coordinating with creative partners and clients.

They create digital products that are both visually appealing and easy to navigate, focusing on both the user experience (UX) and the user interface (UI). Strong interpersonal skills and knowledge of industry design tools are essential. Analytical thinking and attention to detail are key skills for this role.

Outsourcing to remote staff in the Philippines provides an affordable and highly efficient solution for business owners that lack the time and resources for tedious data entry work. As businesses need to digitise big data constantly, this has become one of the top processes being outsourced by companies across many industries worldwide. The global market value for this sector is expected to grow at 7.5% CAGR (2020-2027).

They input and update information from hard copies to digital databases. They also ensure accuracy by reviewing for errors and perform back-up processes to secure data. They must be highly organised and meticulously accurate, with communication and customer service skills.

They maintain, monitor, and update databases with the latest data protection measures. They are in charge of authorising access to these databases and provide assistance in efficiently searching for relevant data to stakeholders.

To recap, here’s a quick overview of key roles that can be outsourced to remote staff in the Philippines:

Your company may need a remote team of technical professionals with specialised skills or a single expert for back-office tasks. In either case, it’s important to partner with offshore staffing services that can find candidates perfectly suited for your organisation’s needs. If you’re ready to explore high-quality talent beyond your borders, here’s a proven solution to help you outsource to the Philippines successfully. 

At Twoconnect, we deliver outsourcing services for international companies in need of skilled offshore professionals from the Philippines who fit your business’ culture, standards, and role requirements. We provide remote staffing solutions for a wide range of roles across different industries. 

Our end-to-end managed services can take the load off your shoulders when it comes to HR advisory, talent recruitment, onboarding, and performance management of your offshore team. Here are some of our success stories with companies that have benefited from our offshoring services.