Offshore Outsourcing FAQs

All your questions answered. Even those you hadn’t thought to ask yet.

Offshoring involves delegating particular business functions to an external third-party service provider who will recruit and assemble a dedicated offshore team to work for your organisation from a different country.

No, nearshoring involves relocating business processes to countries in close geographical proximity, often for easier collaboration.

Offshoring involves moving a part of the company’s operations to a foreign location. Outsourcing is a general term that means hiring a third-party for specific services, regardless of location.

Advantages include lower labour costs, wider access to talent with specialised skills, increased efficiency, and the ability to focus on core business functions.

Tasks that can be outsourced to offshore staff range from customer support and IT services to administrative and accounting, among others. Check our Industries for more information.

Choosing the right partner involves evaluating their expertise, reputation, and cultural fit with your organisation. In terms of destination, factors to consider include labour costs, language proficiency, political stability, and the availability of skilled workers.

Contract terms, service level agreements (SLAs), and intellectual property rights are crucial factors to consider.

Industries like information technology, customer support, healthcare, and financial services often use offshoring. Check our Industries for more information.

Offshoring can create new opportunities in different sectors. It can help improve your in-house team’s core competencies as they focus on their main responsibilities.

Trends include digital transformation, increased emphasis on cybersecurity, and a focus on value beyond cost savings in offshoring decisions.

Once we start the process from the initial meeting, Twoconnect can build your offshore team within two to three weeks, or even earlier. As soon as you approve your chosen candidate, we will proceed with the onboarding of the new hire and setting up their IT requirements at their workstation.

At Twoconnect, data security is a priority. We ensure that all staff members undergo data protection training in line with your company’s strictest regulations. You have control over your offshore team, including their compliance to your data protection protocols.

Your offshore team is an extension of your core staff. Therefore, you can train the team to adhere to your company’s standards. Not only does this include the work that you’ll assign to the offshore staff but also the level of quality in their output that you are expecting from them. In the onboarding process, you can coordinate with us to ensure that your offshore team is exposed to your company culture and regulations. In terms of performance management and other IT or HR concerns, Twoconnect will support you in this aspect.

Twoconnect offers flexible options to meet your business requirements. We can help you customise your team accordingly to adapt to your needs.

Yes. Your offshore staff here in the Philippines will be working according to your business’ office hours. Should you require your offshore team to work at a certain schedule to accommodate your local operations (for Australia, New Zealand, US, and UK time zones), we can make arrangements for this.

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