Build Your Offshore Healthcare Team

Twoconnect can support roles such as receptionists, patient support representatives, medical coders, patient administrator officers, quality assurance analysts, health information managers and medical transcriptionists.

We take this extremely seriously. Our staff undergoes rigorous, mandatory training on the Australian Privacy Principles (APPs), especially regarding sensitive health information. Our compliance is managed through strict data handling protocols, encryption and secure access-controlled systems.

Depending on the role, candidates may have experience with tools such as Epic Systems, Oracle Health, MEDITECH, Cliniko and Kareo.

Our teams have extensive hands-on experience with the most common Australian practice management systems, including Best Practice (BP), MedicalDirector (MD) and Zedmed. Our teams can also quickly adapt to any specific system you use.

Yes, all our healthcare staff are trained in correct Australian medical terminology. They have practical experience processing claims for Medicare, DVA and private health funds, ensuring they understand the correct item numbers and procedures.

We have a robust QA framework to ensure accuracy. All transcribed reports and coded items are subject to a verification process by a senior analyst to maintain high standards for patient records and billing.

Intellectual property and patient information are protected through strict confidentiality agreements, secure IT systems, controlled data access, encryption protocols and compliance with Australian privacy regulations such as the Privacy Act 1988 and healthcare data security standards, ensuring sensitive information remains confidential and securely managed at all times.

Healthcare roles are successful offshore because professionals combine clinical accuracy, strong communication skills, compliance with healthcare regulations, patient confidentiality and the ability to collaborate effectively with onshore medical teams across different time zones.