Customer Support Representative

Twoconnect shows how committed they are to giving their best to their clients. They followed up on the progress of our newly hired candidates– that is commitment. It’s also how they treat their staff; it’s pretty amazing. That means their output will be very positive and 100%, which is good for the client.

Twoconnect is surprisingly superior to what we’ve experienced in the past.

Initially, we thought they were just going to employ people and leave us to do the work. The encouraging thing is that they take a much more in-depth view of our business and provide additional services, including staff training. We’ve found that to be a big plus. They are taking a far greater interest in the employees – not only their education but also their future training – which is, again, very important to us as we want people to grow with the business.

We definitely recommend Twoconnect.

Our business has grown as a benefit of working with Twoconnect…

There was a well-structured implementation with a great understanding for what we need with the skill set that fits the role.

Twoconnect provides regular account management and contact that supports business growth.

We tried other avenues of offshore employment, directly engaging with individuals. The issues we had was accountability. Working with Twoconnect has taken that issue out of the way. The passion and expertise of the Twoconnect management team have been absolutely vital in the success of growing and maintaining our offshore team.

Twoconnect resolved our resourcing challenges by managing the whole process of going offshore to recruit. We had access to a bigger pool of skilled resources, and it removed the HR/Administrative burden of running an offshore team. If you’re looking to tap into a bigger pool of skilled resources, I highly recommend Twoconnect.

I previously owned a recruitment company – I understand the time invested in recruitment. Twoconnect takes away all the heavy lifting. A process that would normally take me 30 hours is taking me 2 hours to find the right person. And the quality of staff that we are getting is higher than what we can get in the Australian market. It’s been an incredible team to build and it’s been very helpful with our cultures being aligned. Anyone thinking of starting their journey with outsourcing, Twoconnect is the company to go with.

It’s been a tight labour market coming out of Covid, as we struggled to retain our admin staff. Twoconnect found someone for the admin role – we were surprised at how good she’s been and it’s worked out really well. I couldn’t recommend Twoconnect enough. With no experience (in outsourcing), they made it seamless.

Our doctors were actually spending too much time doing medical administrative work rather than treating patients. Twoconnect was able to provide us with an employee that not only takes care of our administrative role but also has a medical background. She was able to seamlessly integrate into our practice.

Easily the best decision we’ve ever made for our business. Part of the reason our business has grown is thanks to Twoconnect. They really did a phenomenal job of placing the right person to understand our business.

I have been super impressed by how easy and quick working with Twoconnect has been in terms of the recruitment process. I’ll definitely recommend TC to companies who are looking to offshore in the Philippines. They have a real handle on the local knowledge, being able to have a very responsive team that deeply understands your needs and solve the problem of increasing our team capacity.