Andrew Profile

Andrew Kukla

Managing Director

Notable Career Accomplishments
Over 10 years of supporting company start-ups to sustainably grow and develop across varying industry sectors such as IT/Software, Legal Supply Chain, E-Commerce, Manufacturing and Construction. With more than 8 years of experience in HR, Recruitment, and Managed Offshore Operations.

Areas of expertise
Leveraging talent and technology to assist both Small and Medium Enterprises (SMEs) and multinational corporations in strategically planning and constructing high-performing functional specialist teams.

You and Twoconnect’s Values
Integrity, Professionalism, and Teamwork. Embracing these values creates a supportive work environment and fosters trust within our organisation, with our clients, and with other stakeholders in the business.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
Nurturing a workplace culture that respects every individual and being open to different perspectives. Providing equal opportunities to every member of the team for career development. Recognising that what makes each person unique is a valuable asset towards further progress.

Interest and Hobbies Outside of Work
Fishing, golf, and enjoying the great outdoors!

Greg Kukla

Chairman

Notable Career Accomplishments
With over 40 years of experience as a mining professional, Greg has a proven track record developing and managing a number of greenfield coal, nickel and gold operations in Australia, Philippines, Indonesia, and India.

Areas of Expertise
Project management and development for coal and metalliferous mining operations, mentoring of personnel across a variety of industry sectors, and advising Twoconnect on business growth and development.

You and Twoconnect’s Values
Fostering professionalism, displaying integrity and teamwork at Twoconnect is fundamentally personally important and for the continued success of Twoconnect.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
No boundaries and barriers in our recruitment policy. Striving and encouraging the best person for the job approach.

Interest and Hobbies Outside of Work
Travel to interesting countries, scuba diving, playing golf, and fishing.

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Philip Chung

President

Notable Career Accomplishments
Over a decade in the business outsourcing industry. Managing companies in various industries, including setting up and managing several textile companies, a locally branded food company, and starting up a BPO company serving clients in the USA and India.

Areas of Expertise
Several decades of extensive management experience in different industries in the Philippines.

You and Twoconnect’s Values
Advising in general management and development of organisational structures that are crucial to Twoconnect’s ability to service its many clients (each with their own specific needs) effectively and efficiently.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
Upholding Twoconnect’s DEI policy is paramount and contributes to providing quality service to Twoconnect’s clients.

Interest and Hobbies Outside of Work
Sailing, quiet time with music, and taking up golf now.

Dr. Risa Marie Kho Chung

Operations Manager

Notable Career Accomplishments
Medical profession practice/Healthcare BPO administrator

Areas of Expertise
Medical/Business Administration

You and Twoconnect’s Values
Aligning compassion with our people-centric core value is essential and significant for living a purposeful life.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
Matching qualified candidates with offshore clients is fulfilling despite distance and remote work, while still prioritising personal interaction, when possible, like on special occasions.

Interest and Hobbies Outside of Work
All about music, outreach programs, and fun get-togethers with family and friends!

Risa Chung
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Ishmael Basco

HR Manager

Notable Career Accomplishments
Employee salary and benefits enhancement, HRIS and payroll system automation, engagement activities and streamlining/standardising policies and procedures.

Areas of Expertise
Focus on HR strategy, operations, hire-to-exit, and organisational development.

You and Twoconnect’s Values
Strongly aligned with Twoconnect’s core values – transparency, professionalism, integrity, teamwork, and people. Collaboration, communication, doing what’s right, and supporting others.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
Championing Equal Employment Opportunity, focusing on values, character, talent, experience, and skills to enable all individuals to excel regardless of status, qualities, or disabilities. It emphasises impartiality in candidate selection.

Interest and Hobbies Outside of Work
Cooking, shopping, fashion, dogs, music, movies, TV series, cars, browsing the web, and staying up-to-date with the latest tech and news.

Danielle Aquino

Finance & Operations Manager (Australia)

Notable Career Accomplishments
Completely overhauled and automated the enrolment and onboarding processes for a niche RTO. Started a trades-based business and turned a profit by the end of month three. Transformed multiple accredited training packages from paper-based into online, interactive, user-friendly learner guides and assessments.

Areas of Expertise
Streamlining and automating processes to improve efficiencies and increase productivity.
Financial management and sustainability to ensure long-term business continuity.
Assisting staff to be more effective in their roles.

You and Twoconnect’s Values
Two big alignments: People and Integrity (which also includes transparency). Business thrives when we look after our staff and clients. Having integrity is key to looking after our people; actions will always speak louder.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
Talk to people, learn about what is important to them and why, and treat them how they want to be treated.

Interest and Hobbies Outside of Work
Fending off three little kids while attempting to either play the piano, read a book, or finish a cup of tea before it goes cold.

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Natasha Loughrey

Account Manager

Notable Career Accomplishments
Over 30 years of experience in driving business growth through fostering strong client relationships. With exceptional communication and organisational skills, I have collaborated effectively with cross-functional teams to deliver exceptional results.

Areas of Expertise
Fostering long-standing relationships with both internal and external stakeholders to help drive business growth.

You and Twoconnect’s Values
My personal values in alignment with Twoconnect include honesty, empathy, loyalty and dedication. I work hard to apply these values to all areas of my life.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
I have a strong belief in treating everyone with kindness and respect regardless of individual backgrounds. To contribute to another person’s happiness is extremely moving.

Interest and Hobbies Outside of Work
Being with my family is my favourite hobby, and I also love my volunteer work through Lifeline and WIRES.

Katrina Vera Cruz

Talent Acquisition Manager

Notable Career Accomplishments
Successfully managed and grew the portfolios I have handled, including global leaders in the technology industry. I have contributed to the growth and maturity of the Talent Acquisition function within the organisations I’ve worked with and have added value to the business.

Areas of Expertise
Full-cycle recruiting, talent attraction, talent mapping and sourcing, talent pipeline management, and HRIS.

You and Twoconnect’s Values
The values of “People” and “Integrity” resonate well with my personal beliefs. Providing an environment where our people can thrive and be themselves is crucial for organisational success, and having integrity means fostering this environment by doing right by them.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
Recognise the uniqueness of each person and nurture a culture of psychological safety, enabling them to be their authentic selves without fear of being judged.

Interest and Hobbies Outside of Work
Travelling, Pilates, enjoying good food or reading a good book, and spending quality time with my family!

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Miren Galloway

Onboarding Manager

Notable Career Accomplishments
Developed policies and protocols for a department and developed stakeholder engagement with local agencies.

Areas of Expertise
Focus on operations and team management, strategic planning, and profiling.

You and Twoconnect’s Values
Professionalism. It has always been expected and maintained throughout.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
With a tri-cultural background and over three decades in corporate and diplomatic roles, I have extensive experience in empowering individuals regardless of their gender, age, or race.

Interest and Hobbies Outside of Work
Giving back through community volunteering, helping my alma mater, and having a blast in the garden!

Sujata Mukhi

Training and Development Officer

Notable Career Accomplishments
20 years of experience in providing opportunities and spaces for people to thrive, and see the best of themselves.

Areas of Expertise
Active listening, coaching, communication, and summarising processes.

You and Twoconnect’s Values
People are not just “resources”. At Twoconnect, people are at the centre, the reason for the company’s being.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
Coming from a migrant culture where my community was too small to even be statistically relevant, I have a deep appreciation for the underdog, the introvert, the ones who are “finding themselves.”

Interest and Hobbies Outside of Work
Live performances, intriguing series, and films. Small, intimate gatherings with family and friends. Mama to my dog and my cat. Can’t get enough of those reels that show inter-species affection!

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Peter Bonos

Peter Bonos

Team Manager

Notable Career Accomplishments
Over a decade of experience in the BPO industry spanning Sales, Customer Service, Underwriting, and Retention across Financial Services, Telecommunications, and Energy sectors. With eight years dedicated to People and Operations Management, including a focus on Call Quality.

Areas of expertise
People and performance management, operations support and oversight, pilot project planning, implementation, and streamlined process management.

You and Twoconnect’s Values
People: Empowering individuals to foster a culture where they feel valued, not only to enhance business goals but also to promote continuity and growth within Twoconnect.
Professionalism: Understanding that this cultivates integrity and respect.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
Every individual must always be respected and entitled to prudence and equal consideration, regardless of demographics, orientation, and preference.

Interest and Hobbies Outside of Work
Eat, drive/ride, be a nerd over music, sleep, repeat, and then some.

Mary Margaret Narciso-Buado

CLIENT AND BUSINESS SUCCESS MANAGER

Notable Career Accomplishments
Recognition in sales, account management, team leadership, and project management across diverse industries. Highlights include successfully organising impactful events and projects, as well as cultivating productive global relationships.

Areas of expertise
Sales and Account Management, Customer Development, People Management, and Project Management.

You and Twoconnect’s Values
Integrity, Professionalism, and Teamwork. Being honest and ethical, maintaining a professional attitude, and collaborating effectively with others to ensure a harmonious work environment while also growing personally and professionally.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
Actively promoting a culture of respect and empathy. Encouraging open dialogue and being approachable to create a safe space where everyone feels comfortable sharing their ideas. Supporting and participating in diversity and inclusion initiatives within the organisation, ensuring that diverse voices are represented and valued in decision-making processes.

Interest and Hobbies Outside of Work
Playing volleyball, badminton and swimming. Cooking, arts & crafts, and event organising/coordination.

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Jem Firmalo

Digital Marketing Executive

Notable Career Accomplishments
Crafted effective email campaigns and executed social media strategies to boost brand visibility and foster connections.

Areas of Expertise
Specialising in digital marketing, lead generation, and strategic planning.

You and Twoconnect’s Values
Teamwork and Professionalism. It’s important to have a good working relationship, strive for excellence, and be professional in all that we do.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
By being kind and respectful to everyone. To let them feel heard, safe, and respected at work. Also, by creating marketing campaigns that reflect the diversity of our audience.

Interest and Hobbies Outside of Work
Travel, enjoy good food, and adore pets!

Hazel Narciso Mordeno

Recruitment Consultant

Notable Career Accomplishments
Setting up the recruitment department at Twoconnect from the ground up.

Areas of Expertise
Specialising in recruitment and event coordination.

You and Twoconnect’s Values
Aligning personal and company values is vital for a harmonious work environment, focusing on people, ethics, trust, professionalism, honest communication, and teamwork.

Contribution to Twoconnect’s Equality, Diversity, and Inclusion Policy
Values team diversity, open communication, and inclusive language to create a safe space for all.

Interest and Hobbies Outside of Work
Art, photography, music, travel, philosophy, woodworking, and upcycling. My hobbies include reading, cooking, and collecting

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