A. Offshoring is the relocation of a business process or activity from one country to another—typically an operational process, such as manufacturing, or supporting processes, such as accounting.

A. Outsourcing is when an organization contracts a third party to perform a particular function, project, or process. Offshoring is actually a form of outsourcing but the task is delegated to a remote team that’s based in another country. However, unlike outsourcing that uses a third party, offshoring involves integrating the remote team to your organization — from your company’s operational processes to the work culture — and making them a dedicated part of your company that’s based abroad.

A. With Offshoring, your business can enjoy the following benefits:

  • Lower operational costs and overhead expenses. Reduces the need for additional in-house employees.
  • Improves productivity. Frees up in-house resources so they can focus more on their core work and growth strategies.
  • Provides access to outside expertise from a wider pool of talent. Outsourcing offers companies the opportunity to engage specialists which their company lacks.
  • Faster and more efficient service. A specialised off-site provider can offer highly skilled talent and resources to complete a task quickly and efficiently.

A. Twoconnect’s remote teams will work according to the time zones of the client, particularly Australian and US time zones. Client companies are charged in Australian dollars.

A. You still have control over your remote team — from the interview of candidates to the daily supervision and management of the staff’s work assignments and performance. This is part of Twoconnect’s operational support.

A. Twoconnect has rigid Intellectual Property and Cyber Security policies and procedures in place.

A. Most industries and businesses that utilise offshoring services include technology, infrastructure, transport, construction, mining, healthcare, sales, retail, information technology and communications, small-to-medium enterprises, media and publishing

A. It depends on the role, but on average it can result in cost savings of up to 70%. This is due to the low living and occupancy costs in the Philippines compared to Australia. The salary of a highly qualified and experienced offshore employee from Twoconnect would cost around AUD $20,000 to $25,000 per annum.

A. We assemble our offshore staff from the Philippines, a country known for being a global hub of outsourcing because of its hardworking, highly skilled workforce that goes the extra mile to reach their performance goals. It is the third largest English-speaking country in the world, with approximately 75 million English speakers and high English competency skills. It boasts a 97% literacy rate with over 600,000 people graduating from universities each year, twice the number of people that graduate from an Australian university.

Twoconnect provides complete end to end offshore managed services. We tailor solutions to specific client objectives and needs to ensure business growth is optimised and business objectives are met. Our complete service from our discovery meeting right through to staff performance management ensures that the transition for implementing your new staff member(s) is seamless and there is immediate value in our service offering.

For any of our solutions you’re typically up and running within 10 business days, from decision to training and implementation.

Twoconnect has offices both in Sydney, Australia and in Manila, the Philippines. Twoconnect’s Manila site is fully-managed by both Australian and Filipino senior staff overseeing all staff, to provide training, support and career advancement pathways.

We take data protection and security seriously. Our Servers are hosted in a world class data centre that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. If you would like a copy of our Privacy Policy document, call us for a chat on 1300 611 397.

Want us to manage a CRM? Need your bank reconciliation done? Have a need to generate more leads or want to build your own offshore team?  Twoconnect can help. We customise a number of roles to best suit businesses small, medium, and large.

We operate 24 hours a day, 365 days of the year. This ensures 100% uptime, flexibility and scalability for our customers.

Our Australian based team is a mix of executives, managers and service delivery specialists that have years of experience helping businesses transform their operations.

We believe that customer success starts with culture, quality, and professionalism. We treat our people with respect, provide competitive rates of pay and go beyond our requirements as an employer by providing additional benefits.

Our staff leasing service provides dedicated people backed by the full spectrum of support, management and expertise to ensure that your objectives are met. We work closely with you to understand your business and your processes and then build and manage a team around them. We select the right people for the job and ensure that they get the support and are engaged to so that we retain them. In most instances, we expect to improve productivity and quality when compared to the same function being performed onshore.

Your offshore team are an extension of your business. Your specific reporting requirements will be captured at scoping and be delivered as part of your offshore teams operating model. We will work closely with you and your team to build any custom reporting requirements. Whether you want a daily call with the team or a weekly scorecard report, the team will work to your specific requirements.

It is this part of the delivery model that sets us apart from the rest. We source candidates based on qualification to carry out the specific task, previous experience and employer history. Finding qualified candidates is not a problem and is in fact our strength.

Frequently Asked Questions (FAQs)