Build Your Offshore Logistics & Supply Chain Team
Hire offshore logistics and supply chain experts across logistics, freight, warehousing, procurement and supply chain operations through Twoconnect’s comprehensive logistics outsourcing services.
Logistics and Supply Chain Roles
Twoconnect sources and integrates skilled supply chain professionals who become an extension of your team, supporting critical functions across planning, procurement, compliance and operational efficiency. Some of the specialised roles we support include:
Accounts Analyst
Customer Support Officer
Executive Assistant
Freight Forwarding Specialist
Inventory Management Specialist
Order Fulfilment Coordinator
Procurement Officer
Supplier Relationship Coordinator
Warehouse Operations Officer
Candidate Quality & Support
Pre-vetting process
Communication checks
Probation & performance support
Tools & Tech
Trusted by Industry Leaders
Our Hiring Process
We keep things simple, fast and focused on quality.
What I like most about my company is its strong culture of collaboration and continuous improvement. Everyone, from leadership to team members, works toward delivering high-quality results while supporting one another. I also appreciate the focus on employee development through training, mentoring, and career growth opportunities. Management welcomes new ideas and feedback, and employees are recognized for their efforts and meaningful contributions.
Twoconnect has a positive work environment with very approachable managerial employees. They have helped me connect with a client that offers the best job for me. I have been learning a lot while having fun at the same time. So if you are looking for a place where you can have a good work-life balance, I recommend applying in Twoconnect.
Twoconnect team treats everyone as a family. They always ensure that all the employee are well guided in terms of training, benefits and end to end support. I am very grateful on how the management always gives time to check the team for the most convenient support needed.
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01 Sep 2026
Frequently asked questions
What eCommerce and retail roles can Twoconnect help us hire?
Twoconnect can support roles such as eCommerce developers (Shopify and Magento), digital marketing specialists, customer support officers, inventory controllers, demand planners, product administrators and order processing support.
Can offshore staff work across platforms like Shopify, Magento and WooCommerce?
Yes. We can recruit candidates with experience across common e-commerce platforms including Shopify, Shopify Plus, Magento, WooCommerce and related tools. We can also target experience with inventory systems, fulfilment platforms, CRMs, marketplaces, helpdesk tools and customer service systems.
Can offshore staff handle customer service for online stores?
Yes. Offshore customer support staff can manage email, live chat, social media enquiries, order updates, returns, refunds, exchanges and general customer service workflows. This works best when response templates, refund rules and escalation pathways are clearly documented.
How do you help during peak retail periods?
Twoconnect can help you plan additional support before high-volume periods such as Black Friday, Click Frenzy, Christmas, EOFY sales or major campaign launches. The key is early workforce planning, clear product training, defined escalation rules and daily reporting during peak periods.
Can offshore staff help with inventory and demand planning?
Yes. We can support roles focused on sales forecasting, stock movement analysis, inventory reporting, purchasing support, supplier coordination and replenishment tracking. These roles work best when sales, stock and supplier data is clean, accessible and consistently maintained.
Can the team work in Australian business hours?
Yes. Offshore employees can align to your preferred operating hours, including Australian business hours, extended customer support windows, campaign-specific coverage or split-shift support for peak demand periods.
How do you protect customer and order data?
Twoconnect supports structured onboarding, confidentiality obligations, access control and role-based system access. We recommend giving offshore team members only the access required to perform their role and using clear approval rules for refunds, discounts, payment information and customer data.
What makes e-commerce roles work well offshore?
What makes e-commerce roles work well offshore? The best results come from documented workflows, clear response templates, system access, defined escalation rules and measurable KPIs such as response time, order accuracy, ticket closure, refund accuracy, stock reporting accuracy and campaign output.
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