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Gardenstate Towing

Gardenstate provides reliable towing services throughout Melbourne and across Australia by operating a comprehensive fleet of tow trucks and specialised vehicles. Despite its commitment to 24/7 operations, maintaining consistent after-hours availability proved a significant challenge, ultimately affecting its financial performance and market position.

Solution:

Twoconnect designed and implemented a specific role to bridge the gap in managing Gardenstate’s 24/7 operations:

  • Dispatch Coordinator: This role is designed to ensure the business responds to service requests with the utmost speed and accuracy. Apart from handling end-to-end requests across multiple stages of the operations, it is also expected to maintain clear records of all calls, dispatches and job statuses.

Outcomes:

By seamlessly integrating dedicated offshore professionals into Gardenstate’s operations, Twoconnect generated tangible benefits that significantly improved day-to-day operations.

  • Dispatch Coordinator: The four (4) new Dispatch Coordinators yielded immediate positive results for Gardenstate through reliable after-hours coverage that eliminated previous gaps in customer support. This strengthened the company’s financial performance and market position as a highly reliable towing service provider.

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Easy and seamless are probably two words I can describe Twoconnect. From onboarding staff, training and invoicing, the process is very easy. Anything you need, they are super responsive. The whole business is run very well end-to-end.

James Re
Managing Director, Gardenstate Towing

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