Build Your Offshore Insurance Team
Insurance Roles
Tap into a pool of experts for your insurance operations outsourcing. Twoconnect supports privacy-aware onboarding and role-based access controls while final system permissions and compliance settings remain with your internal team. Available roles include:
Accountant
Broker Support Officer
Claims Assessor
Claims Consultant
Claims QA/Audit Analyst
Data & Reporting Analyst
Marketing Executive
Pricing Support Analyst
Underwriting Assistant
The Twoconnect Advantage
Our Hiring Process
We keep things simple, fast and focused on quality.
90+
4.8
500+
Why Choose Twoconnect for Insurance Outsourcing Services?
Proof in the numbers
Scaling Service and Support for a Leading Pet Insurer
Business problem
Our solution
The result
Doug Ford
Managing Director, PetCover
Initially, we thought they were just going to employ people and leave us to do the work. The encouraging thing is that they take a much more in-depth view of our business and provide additional services, including staff training. We’ve found that to be a big plus. They are taking a far greater interest in the employees – not only their education but also their future training – which is, again, very important to us as we want people to grow with the business.
We definitely recommend Twoconnect as a reliable, quality company. There are a lot of businesses that could take advantage of their expertise in their field.
Candidate Quality & Support
Pre-vetting process
Communication checks
Probation & performance support
Tools & Tech
Explore our resources
Frequently asked questions
What insurance roles can Twoconnect help us hire?
Twoconnect can support roles such as claims processing specialists, policy administration officers, claims QA or audit analysts, accountants, marketing executives, underwriting assistants, data and reporting analysts, broker support officers, pricing support analysts and customer support representatives.
Is your staff trained on Australian regulations like APRA, ASIC, and the General Insurance Code of Practice?
We can source insurance professionals with exposure to Australian insurance processes, claims administration and regulatory environments. Client-specific APRA, ASIC, AFSL and Code of Practice requirements should be covered through your approved onboarding, supervision and compliance framework.
What software can offshore insurance staff work with?
Depending on the role, candidates may have experience with tools such as Guidewire, Duck Creek, Applied Epic, Vertafore, Xactware, CRM platforms and claims management systems.
How do offshore teams support Australian insurance companies?
Offshore teams can support claims processing, policy administration, underwriting administration, broker support, customer service, QA checks, reporting and data management to improve turnaround times and operational capacity.
What level of experience do offshore insurance professionals have?
Experience varies by role and seniority. We can target candidates with claims, underwriting support, policy administration, customer service, data reporting or insurance operations experience aligned to your workflow.
How do offshore teams integrate with in-house insurance systems?
Offshore insurance teams work inside your approved systems, workflow rules and access controls. Strong integration depends on role-based permissions, clear escalation pathways, documented SLAs and regular communication with your onshore team.
How is confidentiality and client information protected?
Twoconnect supports confidentiality obligations, secure access controls, role-based permissions and documented handling rules for policyholder, claims and broker information.
What makes insurance roles successful offshore?
Insurance roles work best offshore when process rules, claim or policy handling authority, escalation pathways, QA checks, compliance oversight and customer communication standards are clearly defined.
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